Bra Hook and Eye Repair
At Nisa, we care about the longevity of your underwear. Repairs and alterations are a sustainable way to extend the life of your garment. As a manufacturer, we have the tools, machinery, and expertise to get your underwear looking good again.
This repair is for your Nisa Bra hook and eye. There are two options:
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Replace hook and eye fastener
- Replace hook and eye fastener and elastic
Please note that we will match the thread, elastic, and hardware colour as closely as possible, depending on our current stock levels. Please ensure all garments are freshly laundered and dried before sending or bringing them in for repair, as garments received in an unclean condition will be returned. Repairs take up to 3 weeks to be completed. If you need something completed urgently please email hello@nisa.co.nz. Please send your items to Nisa, Floor 1/99 Willis St, Te Aro, Wellington 6011 along with
- your name
- repair request
- return address
- email address
- phone number
Shipping
New Zealand
Free for orders over $120 / $5.50 for orders under $120.
Overnight courier service once dispatched.
Australia
Free for orders over $150NZD / $20NZD for orders under $150NZD.
Shipping takes 3-6 working days once dispatched (not including holiday and sale periods).
Rest of world
Free for orders over $250 NZD / $60NZD for orders under $250NZD
Returns
If your order isn't quite right for you, we offer exchanges, store credit or refunds as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it.
Contact hello@nisa.co.nz and we'll tell you where to send it back to. Please keep in mind that we can't offer returns/exchanges on customised bras.
Sale Items
All sale item purchases are final. If your sale item does not fit, we will exchange it for another size if available. We do not offer refunds, or exchanges for different styles on sale items, with the exception of returns due to a fault in the garment.
My Nisa garment has a fault
We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer. Just contact hello@nisa.co.nz with a picture of the defect.
Supporting each other
Nisa's mission is to employ women from refugee and migrant backgrounds. For many, Nisa is the first step towards a long and fulfilling career in Aotearoa New Zealand.
Every Nisa garment is sewn sustainably in the Nisa Workshop in Wellington, our capital city.
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