We can offer refunds or exchanges for garments as long as they are returned to us within 14 days of receipt, and are in a resellable condition (meaning they haven’t been worn, washed or altered).

Contact hello@nisa.co.nz and we'll tell you where to send it back to, and if you’re returning a bralette, activewear or swimwear we’ll provide you with a free returns label. Please keep in mind that we can't offer returns/exchanges on bras that have been customised.

My Nisa garment has a fault

We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer.  Just contact hello@nisa.co.nz with a picture of the defect.

Orders placed before 31 July 2023

If you ordered before 31 July garments can’t be returned for a refund or exchange as they were purchased from the previous owner of Nisa.