Shipping & Returns
Shipping
Within NZ
We use an overnight courier service. Shipping is free on orders over $100.
Australia
$15 shipping to Australia, or free if you spend over $100NZD. Shipping takes 3-6 working days.
Rest of world
$15 shipping internationally, or free if you spend over $150NZD.
Every order is wrapped in Nisa designed acid-free paper tissue, finished with a gold seal and hand-written card. If your order is a gift, leave a gift message at cart and we'll do the rest 🎁
Returns
I don't like my Nisa garment, or it's the wrong size
For our stock range, we are happy to provide you with an exchange, store credit or refund as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it. Contact hello@nisa.co.nz and we'll tell you where to send it back to. Unfortunately we can't provide credit for the cost of shipping.
We provide free returns for bralette orders within NZ and Aus. Just let us know which size you want instead, or if you would prefer store credit.
Please keep in mind that we can't offer returns/exchanges on bras that have been customised.
My Nisa garment has a fault
We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer. Just contact hello@nisa.co.nz with a picture of the defect.