Shipping & Returns
New Zealand: Free for orders over $100 / $5 for orders under $100. Overnight courier service.
Australia: Free for orders over $100NZD / $15NZD for orders under $100NZD. Shipping takes 3-6 working days.
Rest of world: Free for orders over $500 NZD / $30NZD for orders under $500NZD
We can offer refunds or exchanges for garments as long as they are returned to us within 14 days of receipt, and are in a resellable condition (meaning they haven’t been worn, washed or altered).
Contact firstname.lastname@example.org and we'll tell you where to send it back to, and if you’re returning a bralette, activewear or swimwear we’ll provide you with a free returns label. Please keep in mind that we can't offer returns/exchanges on bras that have been customised.
My Nisa garment has a fault
We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer. Just contact email@example.com with a picture of the defect.
Orders placed before 31 July 2023
If you ordered before 31 July garments can’t be returned for a refund or exchange as they were purchased from the previous owner of Nisa.