Shipping & Returns

Shipping

New Zealand

Free for orders over $120 / $5.50 for orders under $120. 
Overnight courier service once dispatched.

Australia

Free for orders over $150NZD / $20NZD for orders under $150NZD.
Shipping takes 3-6 working days once dispatched (not including holiday and sale periods).

Rest of world

Free for orders over $250 NZD / $60NZD for orders under $250NZD

Returns

If your order isn't quite right for you, we offer exchanges, store credit or refunds as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it.

Contact hello@nisa.co.nz and we'll tell you where to send it back to. Please keep in mind that we can't offer returns/exchanges on customised bras.

Sale Items

All sale item purchases are final. If your sale item does not fit, we will exchange it for another size if available. We do not offer refunds, or exchanges for different styles on sale items, with the exception of returns due to a fault in the garment.

My Nisa garment has a fault

We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer.  Just contact hello@nisa.co.nz with a picture of the defect.