Shipping & Returns

Shipping

Within NZ

Free for orders over $100
$5 for orders under $100
Via overnight courier service.

Australia

Free for orders over $100NZD
$15 for orders under $100
Shipping takes 3-6 working days.

Rest of world

Free for orders over $150 NZD
$15 for orders under $150 

nisa free gift wrap

Every order is wrapped in Nisa designed acid-free paper tissue, finished with a Nisa gift seal and hand-written card. If your order is a gift, leave a gift message at cart and we'll do the rest 🎁

Returns

I don't like my Nisa garment, or it's the wrong size

For our stock range, we are happy to provide you with an exchange, store credit or refund as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it.  Contact hello@nisa.co.nz and we'll tell you where to send it back to.  Unfortunately we can't provide credit for the cost of shipping.

We provide free returns for bralettes, activewear and swimwear orders within NZ and Aus.  Just let us know which size you want instead, or if you would prefer store credit. We then email you a free returns label for you to print out and attach to the parcel.

Please keep in mind that we can't offer returns/exchanges on bras that have been customised.

My Nisa garment has a fault

We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer.  Just contact hello@nisa.co.nz with a picture of the defect.