Shipping & Returns


New Zealand

Free for orders over $100 / $5.50 for orders under $100.
Overnight courier service once dispatched.


Free for orders over $120NZD / $20NZD for orders under $120NZD.
Shipping takes 3-6 working days once dispatched. (not including holiday and sale periods).

Rest of world

Free for orders over $500 NZD / $60NZD for orders under $500NZD



We can offer refunds or exchanges for non-sale garments as long as they are returned to us within 14 days of receipt, and are in a resellable condition (meaning they haven’t been worn, washed or altered).

Contact and we'll tell you where to send it back to. Please keep in mind that we can't offer returns/exchanges on bras that have been customised.

Sale Items

All sale item purchases are final. If your sale item does not fit, we will exchange for another size if available. We do not offer refunds, or exchanges for different styles on sale items, with the exception of returns due to a fault in the garment.

My Nisa garment has a fault

We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer.  Just contact with a picture of the defect.

Orders placed before 31 July 2023

If you ordered before 31 July 2023, garments can’t be returned for a refund or exchange as they were purchased from the previous owner of Nisa.