Shipping & Returns
Shipping
COVID-19 update: We're back in the studio sewing up a storm, and we dispatch within 3 working days of receiving your order. Please keep in mind that there are courier delays at the moment.
Within NZ
We use an overnight courier service. Shipping is free on orders over $100.
Australia
$10 shipping to Australia, or free if you spend over $100NZD. Shipping takes 3-6 working days.
Rest of world
$15 shipping internationally, or free if you spend over $150NZD.
Returns
I don't like my Nisa garment, or it is the wrong size
For our stock range, we are happy to provide you with store credit as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it. Contact hello@nisa.co.nz and we'll tell you where to send it back to. Unfortunately we can't provide store credit for the cost of shipping.
We provide free returns for bralette orders within NZ. Just let us know which size you want instead, or if you would prefer store credit.
We're sorry to say we can't provided exchanges, refunds or store credit for 'made to order' briefs.
My Nisa garment has a fault
We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer. Just contact hello@nisa.co.nz with a picture of the defect.