Customer Care

Sizing guide

Briefs

Size S = size 10 = waist 70cm & hip 95cm

Size M = size 12 = waist 75cm & hip 100cm

Size L = size 14 = waist 80cm & hip 105cm

Size XL = size 16 = waist 85cm & hip 110cm

Size XXL = size 18 = waist 90cm & hip 115cm

Bralettes

Size S = size 10 = bust 87cm & underbust 74cm

Size M = size 12 = bust 92cm & underbust 79cm

Size L = size 14 = bust 97cm & underbust 84cm

Shipping

Orders are dispatched within a week.

Within NZ

We use an overnight courier service.  Shipping is a flat fee of $5 for each order, or free if you spend over $100.

International

$10 shipping to Australia ($15 internationally), or free if you spend over $150 NZD.

 

Returns

I don't like my Nisa garment, or it is the wrong size

For our stock items we are happy to provide you with store credit as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it.  Contact hello@nisa.co.nz and we'll tell you where to send it back to.  Unfortunately we can't provide store credit for the cost of shipping.

We provide free returns for bralette orders within NZ.  Just let us know which size you want instead, or if you would prefer store credit.

We're sorry to say we can't provided exchanges, refunds or store credit for 'made to order' briefs.

My Nisa garment has a fault

We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer.  Just contact hello@nisa.co.nz with a picture of the defect.