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Customer Care

Sizing guide

Briefs

Size S = size 10 = waist 70cm & hip 95cm

Size M = size 12 = waist 75cm & hip 100cm

Size L = size 14 = waist 80cm & hip 105cm

Size XL = size 16 = waist 85cm & hip 110cm

Size XXL = size 18 = waist 90cm & hip 115cm

Bralettes

Size S = size 10 = bust 87cm & underbust 74cm

Size M = size 12 = bust 92cm & underbust 79cm

Size L = size 14 = bust 97cm & underbust 84cm

Shipping

Orders are dispatched within a week.

Within NZ

We use an overnight courier service.  Shipping is a flat fee of $5 for each order, or free if you spend over $100.

International

$10 shipping to Australia ($15 internationally), or free if you spend over $150 NZD.

 

Returns

I don't like my Nisa garment, or it is the wrong size

No worries, we are happy to provide you with store credit as long as the garment hasn't been worn, washed or altered, and you return it within 14 days of receiving it.  Contact hello@nisa.co.nz and we'll tell you where to send it back to.  Unfortunately we can't provide store credit for the cost of shipping.

We provide free returns for bralette orders.  Just let us know which size you want instead, or if you would prefer store credit.

My Nisa garment has a fault

We will absolutely fix the problem - we are more than happy to send you a replacement, give you store credit or a refund, whichever you prefer.  Just contact hello@nisa.co.nz with a picture of the defect.

 

FAQ

Will you be releasing a boy-short?

Yes! Very soon!

How do I care for my Nisa underwear?

To keep your underwear in tip top condition:

  1. Wash in cold/warm water - not hot!
  2. Wash with similar colours
  3. Wash it in a lingerie bag so that zips from other garments don't snag the fabric
  4. Line dry - do not tumbledry!

I want Nisa to manufacture some garments for me

Please email us to discuss this further.  We don't do design work for other people, we only step in from when there is a sample and finished pattern to work from.

How many people do you employ?

We have four employees at the moment: three women from refugee backgrounds, and one Kiwi (our production manager).  Our aim is to grow so we can employ more amazing women!

Do you do plus sizing?

We go up to a size XXL (size 18) in our Quinn and Sabina styles.  We are a small company just starting out, but as we grow we aim to offer more choice for our plus size supporters.  Please fill out this survey to register your interest!

Do you sell mens' briefs?

Not at the moment, but if you want to register your interest should we do one you can sign up here.  If you're a guy who wants to support what Nisa does, we recommend either donating a pair to a woman in need, or else buying a gift voucher for a special person in your life.