We offer customisations for some of our bralettes. Unfortunately, we cannot customise other garments or provide customisations outside of those listed. This is because our fabric pieces fit together like a jigsaw when we sew them together - some pieces do not want to belong next to each other!

You can customise your bralette here.

Unfortunately, we cannot alter existing garments, as many alterations need to be performed early in the production process. We'd recommend reaching out to a tailor for help!

There are two reasons why your garment many not be in stock in a specific size. Firstly, it could be out of stock; if this is the case, below the ‘add to cart’ button you should see a sign-up to be notified when it comes back into stock. 

Secondly, we may not offer this garment in your size as part of our permanent range. If this is the case, feel free to email us so that we can consider expanding our size range in future.

This depends on the style, size and colour of the garment, as well as whether we currently have the materials needed to make the garment in stock at our workshop. Our most popular styles typically take around 1 week to come back into stock (sometimes just a few days!)

Wash your garment on a delicate cycle in cold or warm water with similar colours. Hang or lie flat to dry - do not dry clean or tumble dry. Wash your delicates in a laundry bag for extra protection.

All of our garments (excluding our socks, which are knitted in Norsewood, New Zealand) are made in Wellington by our talented team of our machinists. The vast majority of this is sewn at the Nisa Workshop, though some garments are sewn by team members working from home.

We pay all of our staff, at least, New Zealand living wage.

You can find us on Floor 1, 99 Willis Street, Wellington.

Please find our current opening hours here.

The most effective way to help us is to spread the word of what we make or do. Tell your neighbours, friends and family! We are grateful for any sponsorhsips we can invest back into our team; please email us for more information.

Please email us requesting any changes that you like - we may be able to assist if we haven’t dispatched your order yet!

See our Shipping & Returns page for the current costs.

Within NZ: 1-3 business days

Australia: 3-10 business days

Rest of the world: please email us for an indication of shipping times to your country.

We no longer offer pick-ups in store. If you have previously ordered an item for pick-up, please collect this by Tuesday 8th April, or the item will be donated to charity.

During the close down period, only full priced garments can be returned. No returns will be accepted after 31 March 2025. Please keep in mind that there will also be limited stock to exchange items for.

We accept returns and exchanges for recently purchased unwashed and unworn garments. Please email us to arrange this. 

It’s essential that you try on any swimwear or underwear over your own briefs for hygiene reasons, or we cannot accept your garment back.

We offer free returns for bralettes, activewear and swimwear within Australia and NZ. We accept returns and exchanges for other garments, but you will be responsible for return shipping costs. Please email us to arrange a return or exchange.

We will definitely repair or replace your garment. Please take a photo of the flaw and send it to us, so that we can try avoid making the same mistake in the future!

Email us

Only full priced garments can be returned. No returns will be accepted after 31 March 2025. Please keep in mind that there will also be limited stock to exchange items for.

We do not accept returns or exchanges for sale stock when this has been clearly stated during the promotion. We will accept returns and exchanges for other sale stock, and a credit to the value of your purchase at the time can be applied to a different garment. You may have to pay a the difference.

Gift vouchers can be used for products and shipping. They cannot be converted to cash.